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FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal information.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable” or “Out of Stock”.

1.5 How do I pay for my orders?

We accept secure payments online and accept all major credit and debit cards such as Mastercard, and VISA. We do not support American Express just yet.

Please make sure your billing information such as name, address, zip code matches your credit card information. If it does not, payment might be rejected and the order won’t go through. Even if it does go through it might get flagged as “Suspicious”, in which case we will contact you.

1.6 Can I amend and cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Input the voucher code at the field “Coupon Code” and click “Add” it to your Shopping Cart page before proceeding to check out. It can also be done in the Checkout page.

Please note that we are unable to manually apply the voucher code to your already placed order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive a confirmation e-mail from us to confirm that your orders have been received.

However, please note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

Alternatively, you may check the status of your order in “My Account” if you are a registered user.

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 1 business day if the order is placed before 5 PM Pacific Time, excluding weekends and public holidays. Time stated is based on Vancouver, BC Time (UTC/GMT -7 hours).

2.2 How long will it take for me to receive my order?

The Canada Post delivery time frame is approximately 1 – 2 business days and the Express courier is approximately 1 business day from the time of placing your order. This is applicable only to all Canada orders. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with Canada Post, with your  Order Number from Canada Post.

2.4 What are the shipping charges like?

Shipping is FREE for all Canada deliveries via Canada Post. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at support@obodyjewelry.com and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us.Please contact our Customer Care Team at support@obodyjewelry.com with a photo of the defective product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at support@obodyjewelry.com and we will get back to you as soon as we can.

2.9 I’ve purchased the wrong size or color

Unfortunately, we do not provide exchanges for size, color or any other attribute. Please carefully review your order before placing it.

2.10 I have not received my parcel, what should I do?

Please contact our Customer Care Team at support@obodyjewelry.com if you haven’t received your package within 7 business days and we will get back to you as soon as we can.

2.11 Will there be an additional charge for redelivery?

There are no additional charges for re-delivery up to two times. It is chargeable on the third attempt onwards.

2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Please contact our Customer Care Team at support@obodyjewelry.com and we will get back to you as soon as we can.